FAQS
Need help? Hoveroo at your service.
Welcome to the Hoveroo FAQs! Here you will find a comprehensive list of the most commonly asked questions and answers about our hoverboards. We have covered all aspects of our products, but if you still have any questions, our support team is always on hand to help.
About Elektra Hoverboards
Yes, every hoverboard we sell includes a charger for the Elektra Hoverboard. Our chargers go through intense testing, are UL2272-certified and exceed Australian Safety Standards.
Our hoverboard’s battery lasts for about 10-15 kilometres or around 3 to 6 hours of run time. The duration of the battery can vary based on factors such as the rider’s weight and driving conditions. Also, the Elektra Hoverboard will give you an alert when the battery is lower than 15%.
Yes, our hoverboards come equipped with Bluetooth and a built-in speaker. So if your kids feel like turning it up loud and enjoying their favourite music while they ride, they can connect their phone via Bluetooth and get the party started.
The current standard size for hoverboards is the 6.5” wheel size, the best for kids. This model is suitable for both kids and adults, as long as the kid weighs a minimum of 20kg. With a weight of 7.5kg, this hoverboard’s size is also easier to carry when not in use.
It takes around 2-4 hours to fully charge Hoveroo Hoverboards. When your hoverboard is fully charged, the indicator lights on the hoverboard will turn green.
Yes, your Elektra hoverboard has LED lights. Not only do the lights provide visibility during nighttime or low-riding conditions, but they also add a stylish touch to the overall design of the hoverboard that your kid will love!
The time to learn is different for each person. However, on average, users take up to 5 minutes to stand comfortably on the board. Add another 30-45 minutes to master the movements on the board. For your kid to practice, it is recommended that you use a flat carpet, in a room with lots of open space and no objects with sharp corners. Once your child is comfortable with riding on a flat carpet, they should gradually shift to hardwood floors, etc. Basically, the average user can learn how to safely ride a hoverboard within an hour or two.
The Elektra Hoverboard is designed with self-balancing technology, intuitive controls, and high-quality components, making it easy for riders of all experience levels to learn and enjoy riding. The Balance Pro technology, the built-in sensitive weight sensors paired with the non-slip footpad give your kids full control at all times.
Safety and Certification
Yes, the Elektra Hoverboard is UL2272 certified. This means that all hoverboards have passed a series of rigorous safety tests, including electrical, battery and charger tests. Our hoverboards have passed many Underwriter Laboratories (UL) tests, such as overcharge test, short circuit test, over-discharge test, temperature test, imbalanced charging test, shock test, crash test and more to ensure that it meets the highest industry standards for electrical and fire safety. At Hoveroo, safety is our #1 priority and this is why we are the best hoverboards in Australia.
The Elektra Hoverboard is designed to accommodate both kids and adults. The weight limit for riding our hoverboard is 100kg, so that riders can safely ride the hoverboard without risking damage to the device or injury to themselves. It’s important to note that there also is a minimum weight requirement, around 20kg, for the device’s sensors to function properly and for your kid’s safety. In fact, children under a certain age or height may not have the necessary coordination or balance to safely ride a hoverboard.
No absolutely not! Despite popular belief, hoverboards are not banned in Australia. Hoveroo Hoverboards have been and still are extensively tested in Australia. Exceeding all standards for battery safety imposed by the Australian Government. Hoveroo Hoverboards are Fully Compliant, Legal and UL Certified. You can own & operate your Hoveroo Hoverboard without any worry of legal backlash.
Yes, absolutely! We set the industry standard for safety with our hoverboards. At Hoveroo safety isn't just another feature, it's our #1 Priority. All of our Hoverboards go through intense testing in Australia until we're 100% confident in their safety and reliability. They're designed, programmed and built with children's safety & protection in mind. We guarantee 100% safety for any child with a weight of over 20 kg (around 5-7 years old). This lower limit has been fixed to ensure that the system effectively self-balances itself.
Our hoverboards have a top speed of around 13-16km/h. They’re equipped with a high-speed warning. It’s important to remember that hoverboards are self-balancing and can be difficult to control at higher speeds, particularly for kids and inexperienced riders. Therefore, it’s essential to ride a hoverboard safely and responsibly, always wearing proper safety gear.
No, absolutely not! This is a common myth that's simply not true. In 2016, there were reports of Hoverboards catching on fire, all of those hoverboards were sold by sellers that did not meet the safety requirements. At Hoveroo safety is our number one priority. All of our hoverboards are tested extensively in Australia under strict supervision. We can guarantee a 100% Fire-Safe Guarantee on each of our Hoverboards!
Hoverboarding rules
Yes, kids can ride a hoverboard, but it’s important to consider their age, weight, and individual abilities before allowing them to do so. At Hoveroo, our hoverboards are designed for kids over 20kg, and at least 5 years old.
Hoverboards can be ridden both indoors and outdoors. Indoor, consider any potential hazards such as furniture, stairs and other obstacles. Outdoor, It’s important to be aware of potential hazards such as uneven pavement, potholes, and other obstacles in the environment, and to respect the laws and regulations in your area. Our standard-size Elektra Hoverboard (6.5” tyres) is suitable for riding on smooth sidewalks and even pavement.
Yes, our hoverboards come equipped with Bluetooth speakers, allowing you to listen to music while you ride. This feature can enhance your riding experience and make it more enjoyable. However, it’s important to ride safely and stay aware of your surroundings at all times, regardless of whether you’re listening to music or not.
Our hoverboards are IP54 water-resistant. Making it fit for use with light splashes of water and a decent amount of dust. However, we recommend not riding your hoverboard in puddles, and in extreme-wet weather.
Yes, it is highly recommended that you wear a helmet and protective gear when riding a hoverboard. Protective gear includes wrist guards, knee pads, and elbow pads. Falls can happen unexpectedly, and protective gear can help reduce the risk of serious injury. Additionally, wearing a helmet helps reduce the risk of head injuries.
While the Elektra is designed to be ridden on smooth and level surfaces, such as pavement and indoor floors, it may not perform as well on rough or uneven terrain such as gravel or grass. Riding on these types of surfaces can be more difficult and potentially dangerous, as the hoverboard may be prone to slipping, losing balance, or becoming stuck. Hence, we don’t recommend that you use your Elektra Hoverboard on gravel or grass.
Order and Shipping
Yes, our Elektra Hoverboards come with a 1-year warranty. This covers manufacturing defects and other issues that may arise with the product. Our support service team is available 24/7 to help you with any queries or concerns.
Yes! We offer FREE shipping on all orders, Australia-wide, and delivery typically takes between 4-7 days. Our goal is to provide a seamless and stress-free shopping experience for our customers, and free shipping is just one way we achieve that. Enjoy the convenience of shopping for your hoverboard from the comfort of your own home, without additional shipping costs.
All orders are fulfilled from our warehouse in Sydney within 24 hours. We only use Australia Post as a shipping carrier for maximum reliability. Enjoy Free Shipping with every order, we got you covered. If you need your order quicker we also offer Express Shipping options. Delivery times Australia-Wide:Free Shipping: 4 - 7 Days Express Shipping: 1 - 3 Days
All our stock is already in our Sydney stock in Australia. Thanks to this, we can ship your order within 24 hours and you can receive it faster than most other hoverboard brands.
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I gifted this to my son on his 8th Birthday and he absolutely loved it.It was very easy to use and he learnt it in a minute with confidence.
Thanks Hoveroo for this amazing product.
Deep
I bought this as Birthday Present for my 11 yr old boy.
He absolutely loved it & So did we.
My husband tried it for the first time and was easy for him to ride along. Worth the money
Rima
I bought 2 for my kids. One is 5 and one is 3 years old. They both learnt to ride it on the same day. Lots of gigles and fun. Its the best toy we ever bought for our kids. The battery lasts for up to 4 hours continuous play time.
Sam
Best Hoverboard! My 8 year old daughter absolutely loves this hoverboard. Delivery was so fast and everything has exceed our expectations. Well done guys.
Scott
9.5yo daughter LOVES it!!
Better than expected! Super quiet and the lights are pretty. My daughter love the purple chrime color. Haven't tried the Bluetooth music part, but it doesns't really need it. Vry happy with this!!
Jenna B
Great Product!! Bought for my 5 year old grandson for Christmas. He got the hang of it in no time and was zooming around the house. The lights are a cool feature. Great quality for the price.
Heater Joy
Happy after a year!The battery seems to last forever with the amount of time my daughter spends on this hover board. The speackers for the Bluetooth sound so clear. She's used it inside and outside and it's held up amazingly for a year now.
Eric H
A reward
Arrived in about a week, awesome quality, and easy to work on. Both kids and I are using it. Best behavious kids can get more time on it. Oh...So far so good 💯
Liling
Hoverkart
My 5 year old granddaughter received a hoverkart for her birthday. She only just reaches the foot rests. Loves it. The other granddaughter are now wanting one each for their birthdays.
Maree Mcfarlane
Have a question? Contact us
Not finding the answer you’re looking for in our FAQs? No worries! Our dedicated support team is here to assist you. Reach out to us via email at support@hoveroo.com.au or give us a call at (07) 3184 6543. We’re available Monday through Friday, from 9:00 AM to 5:00 PM AEST. Your satisfaction is our priority, and we’re always here to help make your Hoveroo experience exceptional.
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