Questions, answered

Fast. Orders are dispatched from our Sydney and Melbourne warehouses within 1 business day, and tracking is emailed as soon as your order ships.

Most metro orders arrive 1 to 4 business days after dispatch, and regional areas usually take 3 to 7 business days. Express shipping is available at checkout for many addresses.

Yes, shipping is free on all hoverboards, the Hoverkart and the Hoverboard Go-Kart Bundle. For other rides, shipping is calculated at checkout from your postcode and the size of the ride, so you see the exact price before you pay.

We dispatch within 1 business day, so the sooner you order, the sooner it’s on its way. For birthdays and Christmas we recommend ordering a week or two ahead to give the courier plenty of time.

We ship Australia-wide only. Our rides have lithium batteries, so they can’t be sent overseas by air.

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay, or pay later with Afterpay, Zip or Klarna. Choose your option at checkout.

Email us at support@hoveroo.com.au straight away with your order number. We pack orders quickly, so changes are easiest within the first few hours.

Every ride comes with at least a 12-month Australian warranty covering defects in materials and workmanship. Some rides are covered for 2 years, shown on their product page. See our warranty policy for the details.

Email support@hoveroo.com.au with your order number and a photo or short video. If a fault is confirmed, we refund you or send a free replacement. Our team will walk you through it.

If a parcel is confirmed lost in transit, we replace or refund it. If something arrives damaged, let us know within 48 hours of delivery with photos of the box and the product, and keep the packaging.

Yes. A replacement hoverboard charger is available here. For other chargers and parts, email us your order number and a photo of the part and we’ll send you a quote.

Of course. Email us your order number and we’ll send you the manual as a PDF.

Hoverboards arrive fully assembled and ready to charge. Ride-ons and dirt bikes need a little assembly, usually 20 to 30 minutes, and the instructions are in the box.

Email support@hoveroo.com.au or tap the chat button on any page. Our team replies Monday to Friday.

Toddlers aged 1 to 5 love the 5-in-1 Rocking Horse. The Zippy wiggle car suits ages 3 to 10. Hoverboards are for riders from 5 years and 20 kg. The Thunderbolt dirt bike and the N7 Pro drift car suit ages 5 to 12, and the Outback 4WD suits ages 6 to 12. Every product page shows its recommended age and maximum rider weight.

Riders from 5 years old and at least 20 kg, up to a maximum of 90 kg. That means kids, teens and most adults can ride it.

Up to 12 km/h, with 10 to 15 km of riding per charge depending on the rider’s weight and the surface.

About 2 to 3 hours for a full charge. A low-battery alert lets you know when it’s time to plug in.

Not at all. The self-balancing system keeps the board level, so most kids are standing on it within about 5 minutes and riding confidently within an hour or two. A flat, open space is the best place to practise.

Yes. It’s the original, patented hoverboard, UL2272 and SAA certified, with battery protection built in. We recommend protective gear while riding.

Yes. It has a built-in Bluetooth speaker and LED lights.

It loves smooth, firm surfaces like driveways, concrete, pavers, decking and indoor floors, and handles short, firm grass. For gravel, dirt and rough ground, the Off-Road Hoverboard is the better pick.

It’s splash resistant, not waterproof, so keep it out of rain and puddles and store it somewhere dry.

The hoverboard, a certified charger with an Australian plug, a carry bag and the user manual.

It has big 8.5-inch all-terrain tyres and a tougher build, so it handles grass, dirt and gravel with ease. It’s the one to choose for farms, big backyards and rough ground.

Ages 8 and up, for riders from 30 kg to 100 kg.

About 9 to 10 km per charge, with a top speed of 12 km/h. A full charge takes 4 to 5 hours.

Yes. The Hoverkart fits the Off-Road as well as our standard hoverboard.

Yes, a carry bag is included, along with a certified charger and the user manual.

It fits our standard 6.5-inch hoverboard and our 8.5-inch Off-Road hoverboard. It’s designed and tested for Hoveroo boards, so we can’t guarantee the fit on other brands.

No tools needed. Strap it on, adjust the frame to the rider’s height and you’re ready to go in a few minutes.

Push both handles forward to go, pull them back to reverse, and push one handle forward to turn: right handle to go left, left handle to go right.

No. The hoverboard powers it, so riding time depends on the hoverboard’s battery.

The frame adjusts to fit kids and adults. Riders need to stay within the hoverboard’s weight limit: 90 kg on the standard hoverboard and 100 kg on the Off-Road.

Yes. Email support@hoveroo.com.au with your order number and we’ll sort out a new set.

A hoverboard (with its charger and carry bag) plus a Hoverkart, in one box with free shipping. It’s our best-value way to get both. Already have a Hoveroo hoverboard? Get the Hoverkart on its own.

It suits ages 6 to 12 and seats two kids side by side, each with their own seat belt, up to 80 kg in total.

It has three speed settings with a top speed of 12 km/h, so younger drivers can start slow.

Yes. The 2.4 GHz parent remote lets you steer, go forward or back, and stop instantly from up to 15 metres away.

Its 24V 14Ah battery gives up to 2 hours of driving and charges overnight.

Most parents have it ready in about 30 minutes with basic household tools. The instructions are in the box.

Four 350W motors, spring suspension and big 40 cm tyres handle grass, dirt and slopes of up to 15 degrees.

Ages 5 to 12, for riders up to 61 kg.

It has two speed modes, 8 km/h and 16 km/h. You choose the mode with the parental key, so they only get more speed when you’re ready.

Up to 60 minutes of riding per charge. A full charge takes about 8 hours, so it’s easiest to charge overnight.

Yes. 12-inch pneumatic tyres, front and rear suspension and a hand-operated disc brake handle grass, dirt and gentle hills.

No. The Thunderbolt isn’t designed for training wheels. For younger or first-time riders, start in the 8 km/h mode.

It arrives about 95% assembled. Just attach the handlebars and front wheel, which takes 20 to 30 minutes with the tools included.

Ages 3 to 10. The 5-position seat adjusts as they grow.

Electric ride, manual wiggle (they power it themselves), parent-push stroller mode and luggage mode. Switching between them takes seconds and needs no tools.

Yes. The soft PU wheels won’t scratch floors, and it rides on hard floors, tiles, low to medium carpet and concrete. Hard, flat surfaces are best.

Up to 2 hours of riding per charge. If the battery runs low, kids can keep going in manual wiggle mode.

Yes. It has a Bluetooth speaker and LED light-up wheels.

Ages 1 to 5. The high-backed seat supports younger toddlers, and it holds up to 50 kg as they grow.

Rocking horse, balance bike, push walker, balance board and basketball hoop. Switching modes takes seconds and needs no tools.

Yes. It snaps together in about 5 minutes with no tools.

It has rounded edges, a low centre of gravity, a gentle 40-degree rocking angle and a safety belt, and it’s made from BPA-free, lead-free plastic.

Yes. It’s UV-stabilised for outdoor play and rolls smoothly on concrete, pavers and short grass, while staying gentle on indoor floors.

No. It’s kid-powered, so there’s nothing to charge.

Ages 5 to 12, for riders up to 50 kg.

Its five-wheel design with anti-tip front wheels keeps it stable through 360-degree spins and drifts of up to 45 degrees.

Yes. It has two speed settings, low and high, set with the parental key, so beginners can start slow.

Smooth, hard surfaces like driveways, concrete and garage floors. It isn’t made for grass or dirt.

It arrives about 95% assembled and most parents finish in under 30 minutes. All the tools are in the box.