Queensland Product Recall

Elektra Junior Kids Electric Scooter

Title

Last updated: 8th of February 2026

At Hoveroo, the safety of children and the wellbeing of families are central to everything we do. We take our responsibilities to Queensland families seriously and are committed to acting transparently and in compliance with Queensland law.

 

We are issuing a Queensland-wide product recall relating to the Elektra Junior Kids Electric Scooter.

why is this recall being conducted?

Electric scooters are regulated under Queensland law, with specific rules applying to their use in public areas. This recall is being conducted to ensure families are clearly informed about those rules and that our products are supplied and used in accordance with Queensland requirements.

what is the issue?

In Queensland, electric scooters used in public areas — including footpaths, roads, shared paths, bike paths, parks, and other public spaces — must be incapable of exceeding 10 km/h when propelled by the motor.

 

The Elektra Junior Kids Electric Scooter is capable of travelling at speeds of up to 16 km/h when motor-propelled. As a result, it does not meet Queensland requirements for use in public areas. This regulatory classification issue is the reason for the recall.

what should you do?

If you own an Elektra Junior Kids Electric Scooter in Queensland, please stop using the product in public areas and participate in the recall if you would like a remedy.

what about use on private property?

When used sensibly and responsibly on private property (for example at home, in a backyard, on a driveway, on a farm, or within private premises), the scooter may continue to be enjoyed as intended and does not raise an issue under Queensland road or transport laws.

 

This recall is not being conducted due to any identified defect, malfunction, or reported safety incident involving the product itself. It relates to how the product is classified and regulated for use in public areas under Queensland law.

your recall options

To receive any of the options below, the scooter must be returned to us using the prepaid return process.

 

Option 1 – Special Exchange Option (best value)

Exchange your scooter for:

1 x Hoverboard, and

1 x Hoverkart
(two separate products supplied together)

Combined retail value: $428.95

 

As a thank you for participating promptly, we are offering this exchange option to provide families with the highest overall value and to support a smooth and timely recall process.

 

⏳ Important: This option is available for customers who participate within 30 days of the date of this notice. After that period, the available options will be the refund or store voucher.

 

Hoverboard: [insert link]

Hoverkart: [insert link]

 

Option 2 – Store Voucher

 

Receive a $349 store voucher to use on any product at hoveroo.com.au.

 

Option 3 – Full Refund

 

Receive a full cash refund to your original payment method.

next steps

Please contact us with your order details and your preferred option (Exchange / Store Voucher / Refund), and we will provide you with the return label and instructions.

Thank you for your cooperation and understanding.

dedicated queensland recall support

For any questions or assistance with the recall process, please contact our customer support team:

 

Email: recall@hoveroo.com.au