So far so good! Product came in an unmarked, no thrills brown box. Perfect packaging, box shipped undented, and product was in perfect condition. After charging it up for @ 12 hours, charger turned green. We took it out with our granddaughter, and she loves it! The low-speed is perfect for the learning curve, yet has plenty of 'drift' at a safe speed. It drives in low the same speed as we were walking. Having granddaughter follow the lines on the basketball court, she learned more on the drift function as she drove around the loops. Further reviews on the battery, reliability and later as more seat-time racked-up.