PRIVACY POLICY

General JT International Pty Ltd (ABN 19 657 440 876) trading as Hoveroo

1. Introduction

General JT International Pty Ltd (ABN 19 657 440 876) trading as Hoveroo ("we", "us", "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose and manage your Personal Information in accordance with:

 • the Privacy Act 1988 (Cth);

 • Privacy Legislation Amendment (Enforcement and Other Measures) Act 2022

 • the Australian Privacy Principles;

 • the Notifiable Data Breaches scheme; and

 • where applicable, the Spam Act 2003 (Cth).

2. What is Personal Information?

“Personal Information” has the meaning given in the Privacy Act 1988 (Cth). It includes information or an opinion about an identified individual or an individual who is reasonably identifiable.

3. What Information We Collect

We may collect:

 • Name

 • Postal and delivery address

 • Email address

 • Telephone number

 • Payment details (processed securely via third-party providers)

 • Transaction history

 • IP address and device information

 • Website usage data

 • Communications with us

We do not intentionally collect sensitive information.

4. How We Collect Information

We collect Personal Information:

 • When you place an order

 • When you create an account

 • When you contact us

 • Through cookies and analytics tools

 • From third parties such as payment providers and delivery partners

 • From publicly available sources where reasonably necessary

 • If you do not provide required information, we may be unable to provide goods or services.

5. Purpose of Collection

We collect and use Personal Information for purposes including:

 • Processing and fulfilling orders

 • Customer support

 • Payment processing

 • Fraud prevention

 • Marketing (where permitted)

 • Improving our products and services

 • Legal and regulatory compliance

6. Cookies and Analytics

We use cookies and similar technologies to:

 • Operate our website

 • Improve functionality

 • Analyse traffic

 • Deliver marketing content

We use services including Google Analytics. These providers may store data overseas.

You can disable cookies via your browser settings.

7. Direct Marketing

We may send marketing communications via email, SMS or other electronic means in accordance with the Spam Act 2003 (Cth).

We will only send electronic marketing communications:

 • With your consent; or

 • Where otherwise permitted by law.

All marketing communications will include an unsubscribe facility.

You may opt out at any time by:

 • Clicking the unsubscribe link; or

 • Contacting us at support@hoveroo.com.au

8. Disclosure of Personal Information

We may disclose Personal Information to:

 • Payment providers (e.g., Stripe, PayPal)

 • E-commerce platform providers (e.g., Shopify)

 • Delivery providers (e.g., Australia Post, Shippit)

 • Marketing providers (e.g., MailChimp, SMS platforms)

 • Professional advisers

 • Government agencies where required by law

 • A purchaser of our business assets

We take reasonable steps to ensure third-party providers handle Personal Information appropriately.

9. Overseas Disclosure

Some of our service providers are located overseas, including in the United States and Canada.

Where we disclose Personal Information to overseas recipients, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles in relation to that information, unless an exception under the Privacy Act applies.

By providing your Personal Information, you acknowledge that overseas disclosures may occur.

10. Data Security

We take reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

 • SSL encryption

 • Secure payment gateways

 • Access controls

 • Restricted internal access

We cannot guarantee absolute security.

11. Data Retention

We retain Personal Information only for as long as necessary for:

 • The purpose for which it was collected; or

 • Legal and regulatory obligations.

We will take reasonable steps to destroy or de-identify information when no longer required.

12. Notifiable Data Breaches

If we experience an eligible data breach within the meaning of the Privacy Act 1988 (Cth), we will:

 • Conduct an assessment;

 • Notify affected individuals where required; and

 • Notify the Office of the Australian Information Commissioner where required.

13. Access and Correction

You may request access to or correction of your Personal Information by contacting us.

We may refuse access in circumstances permitted by law. If we refuse, we will provide written reasons.

14. Minors

Our products and services are not directed to individuals under 18 years of age. We do not knowingly collect Personal Information from minors.

15. Complaints

If you believe we have breached the Privacy Act or the APPs, you may contact us using the details below.

We will investigate and respond within a reasonable time.

If you are dissatisfied, you may lodge a complaint with:

Office of the Australian Information Commissioner

www.oaic.gov.au

16. Contact Us

Privacy Officer

General JT International Pty Ltd

4/50-52 Derby Street

Silverwater NSW 2128

Email: support@hoveroo.com.au

Phone: 07 3184 6543

17. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.